Shipping, Return and Tax Policies
All orders will usually be shipped within 2-3 business days. All orders are shipped FOB shipping point NY. This means that the title of the goods passes to the buyer at the shipping point. All shipping fees, unless otherwise stated, and risks are the responsibility of the buyer at the point of shipping.
On the days before July 4th, orders may take longer to ship than the usual 2-3 business days, so please use the appropriate type of shipping to assure on time delivery. If you have any question about what type of shipping method to use, please call us. We will be happy to help.
We use either United Parcel Service(UPS) or United States Postal Service(USPS) for our shippers. The following are the shipping times for UPS: Ground takes 2-5 days; Next Day is guaranteed the next business day by 10:30 AM; 2nd Day will arrive 2 days after shipment; 3rd Day will arrive 3 days after shipment. Saturdays & Sundays are not included in transportation time. ( for example, a Next Day Air shipment made on Friday will arrive on Monday)
All products manufactured and sold by Independence Bunting & Flag Corp. are made to very exacting standards. For any items that are defective, we will either exchange your item for new ones or refund your money, at your discretion. There is a 14 day return policy for any item.
Any customer requesting a return must first contact us at 800-995-9129 to request a return authorization. Please call between the hours of 9:00AM and 5:00 PM EDT. To be considered defective there must be damage in the workmanship of the product.
All returns must be sent to:
44 West Jefryn Boulevard
Deer Park, NY 11729
We reserve the right to charge a 20% re-stocking fee plus all shipping charges incurred by Independence Bunting & Flag on all stock items returned for non-defective reasons. All non-defective returns are freight pre-paid. Custom orders are strictly non-returnable and non-refundable.
Without you, the Customer, we cannot survive. Therefore we will make sure that your experience with us is a pleasant and satisfying one. Our customerís satisfaction with our products and service is extremely important to us.
By law we are required to collect state sales tax for any orders shipped within New York State. The sales tax is calculated by region. We do not collect sales tax for orders shipped outside of New York State.